Our goal is to ensure the item you ordered arrives promptly
and works exactly the way it should. We built a return policy designed to let
you shop with confidence and make things as easy as possible when things don't
work out. To get started, reference the specific return policy for the item you
are looking to return.
Please read our terms and conditions for the full details of
our return and warranty policy.
FIREARM & LOWER RECEIVER RETURNS
When you receive the firearm or lower receiver at the FFL,
please inspect it thoroughly before accepting the transfer. The policies
outlined below are only for guns or lower receivers that are picked up from the
FFL. Returns are only eligible when the product has been used properly and is
returned in its original condition.
If a firearm or lower receiver is not picked up within 14
days of arrival, including failed background check, not legally allowed to own,
refusal to pick up, or any other reason the transfer is not otherwise able to
be completed, the transaction will be canceled. Gunprosarmory.com will process
a cancellation and return of the product, minus any fees, a $25 return shipping
fee, original shipping charges, and a 15% restocking fee.
NEW GUN AND NEW LOWER RECEIVER RETURN POLICY
All new gun & new lower receiver sales are final. As a
reminder, new guns are eligible for any applicable manufacturer's warranties.
If you need help contacting the manufacturer, please let us know and we'll be
happy to assist.
CERTIFIED USED GUNS
Gunprosarmory.com offers a ‘no questions asked’ return
policy for Gunprosarmory.com Certified Used Guns. For a period of 3 calendar
days after physical transfer, Gunprosarmory.com will accept a return of the
firearm regardless of reason for a full refund, minus any fees, a $25 return
shipping fee, original shipping charges, and a 15% restocking fee.
Gunprosarmory.com will accept the return of
Gunprosarmory.com Certified Used Guns with mechanical defects for a full
refund, provided such return is made within 7 calendar days of physical
transfer of the firearm. Gunprosarmory.com will cover all shipping fees in the
case of a mechanical defect.
After 7 calendar days, all sales are final.
NON-CERTIFIED USED GUNS
Gunprosarmory.com will accept the return of Non-Certified
Used Guns with mechanical defects for a full refund, provided such return is
made within 3 calendar days of physical transfer of the firearm.
Gunprosarmory.com will cover all shipping fees in the case of a mechanical
defect.
After 3 calendar days, all sales are final.
AMMUNITION, OPTICS, MAGAZINES, HOLSTERS, KNIVES, HUNTING
GEAR, RANGE GEAR, UPPER RECEIVERS & OTHER ACCESSORIES
Gunprosarmory.com does not accept returns on Ammunition,
Optics, Magazines & all other accessories. All accessory sales are final.
Optics, magazines and other accessories may be eligible for any applicable
manufacturer's warranties. If you need help contacting the manufacturer, please
let us know and we'll be happy to assist.
GUNPROSARMORY.COM BRANDED MERCHANDISE
Gunprosarmory.com Branded Merchandise can be returned within
30 days of receipt. We provide free return shipping on Gunprosarmory.com
branded merchandise and on all clothing eligible for return.
ITEMS LOST OR DAMAGED IN SHIPMENT
Please read about our Package Protection coverage for items
lost or damaged in shipment.
GENERAL RETURN GUIDELINES
• To start
the return process, contact us directly at [email protected] or
(954)464-5451.
• If you
receive INCORRECT OR MISSING items, please contact us.
• Shipping
labels are emailed and will need to be printed by the customer.
• All returns
on orders paid by a credit card will receive a credit to the card used on the
purchase once confirmation of receipt of merchandise has been made and
inspection has been completed. Depending on your financial institution, refunds
are credited between 3 to 5 business days after issuance.
• We do not
provide an exchange option. Simply place a new order for the desired
merchandise. Since items tend to sell out quickly, we recommend immediately
placing an order for the replacement merchandise.
• Gunprosarmory.com
reserves the right to limit or decline returns.
• Keep in
mind, most manufacturers provide a manufacturer’s warranty, and any product
issues should be submitted to the manufacturer first.
• Returned
clothing may not be washed, worn or have any damage caused by accident. We
recommend following washing and handling information as we will not honor
returns due to improper care or use, or the natural breakdown of colors or
materials over extended time and use.
• Any returns
received that do not qualify for our Return Policy may be returned to the
customer at their expense. When possible, the expense will be charged to the
credit card on file for the purchase. This includes items that are
non-returnable, damaged, misused or not purchased from Gunprosarmory.com.